Preparing a solar customer question log
A question log should make it easy to see what has been answered and what still affects the decision.
A practical approach
Record each question, its owner, the source of the answer and the date communicated. Group related questions without combining away important differences. Review the log before a proposal follow-up. Do not close an item merely because an internal team discussed it if the homeowner has not received a clear response.
Put it into practice
- Assign each question an owner
- Record the answer source
- Track customer communication
General workflow guidance. Confirm current responsibilities, availability and terms with the appropriate team. This article is not a project-specific technical assessment or a promise of compensation.