Origin — Solar, Roofing & Generators
Customer experience

Explaining a revised proposal to the homeowner

A revised document should arrive with an explanation of the changes that matter to the decision.

A practical approach

Identify the version, summarize the scope or pricing changes and explain what prompted them. Keep unchanged items from being mistaken for new commitments. Give the homeowner a route for questions before proceeding. Avoid simply attaching a replacement file and expecting them to discover the differences page by page.

Put it into practice

  1. Identify the new version
  2. Summarize material changes
  3. Invite questions before proceeding

General workflow guidance. Confirm current responsibilities, availability and terms with the appropriate team. This article is not a project-specific technical assessment or a promise of compensation.

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