Following up on a promised answer
A promised answer should remain visible until the customer receives the information or a clear update.
A practical approach
Check whether the responsible reviewer has resolved the question. If not, tell the customer what is still pending rather than letting the promised follow-up pass silently. When the answer arrives, explain any remaining conditions. Close the task only after the communication has occurred, not merely when an internal response was posted.
Put it into practice
- Check the review status
- Update the customer if still pending
- Close after communication
General workflow guidance. Confirm current responsibilities, availability and terms with the appropriate team. This article is not a project-specific technical assessment or a promise of compensation.