Handling a homeowner’s roof-photo submission
A customer photo can provide useful context while leaving important conditions outside the frame.
A practical approach
Ask what the image is intended to show and record when it was taken if known. Keep the original available for review. Explain that the image does not establish the condition of areas it does not show. Route urgent or technical concerns to the appropriate team instead of treating the photo as a complete assessment.
Put it into practice
- Clarify the photo’s subject
- Preserve the original
- State the limits of the view
General workflow guidance. Confirm current responsibilities, availability and terms with the appropriate team. This article is not a project-specific technical assessment or a promise of compensation.