Talking about hidden roof conditions
A sales conversation should make the limits of an exterior assessment clear.
A practical approach
Explain which conditions can be observed and which may require additional assessment or become visible later. Refer to the applicable scope and change process instead of promising that no additional work will be needed. Record the homeowner’s questions and route them to the qualified reviewer. Avoid diagnosing structural conditions from a general aerial image.
Put it into practice
- Explain observation limits
- Reference the change process
- Escalate structural questions
General workflow guidance. Confirm current responsibilities, availability and terms with the appropriate team. This article is not a project-specific technical assessment or a promise of compensation.