Handling a customer’s request for a second opinion
A second opinion can help the homeowner clarify the decision they are trying to make.
A practical approach
Ask which questions they want the other reviewer to address. Provide the current proposal and explain its assumptions accurately. Keep the follow-up open without creating artificial urgency. When the customer returns, compare specific scope or information differences rather than dismissing the other company or assuming the customer only wants a lower price.
Put it into practice
- Clarify the remaining questions
- Provide the current document
- Compare specific differences
General workflow guidance. Confirm current responsibilities, availability and terms with the appropriate team. This article is not a project-specific technical assessment or a promise of compensation.